Improving Organizational Performance by a Knowledge Related Measurement- and Monitoring-system
نویسنده
چکیده
Measuring knowledge related performance in organizations usually is conceptualized on the basis of a strategic resp. top down-approach of KM measurement. Unfortunately, such a strategic approach has some important disadvantages: (1) It is difficult to get commitment from senior managers regarding the investment into strategic KM projects; (2) Due to the complexity of the organizational system it is difficult to show the impact of KM on organizational performance; (3) Operational KM projects often are out of focus for top managers since decentralized activities seem not to have the potential to convince senior managers of the impact of KM on organizational performance. In this paper it is shown how the actual weaknesses of measuring knowledge related performance can be overcome by a knowledge related measurementand monitoring-system. This will be made clear on a conceptual level as well as on the basis of a case study.
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